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🚨 FREE Double Layer Jewelry Case for orders ₱3000+
We understand that returning items can be a hassle, that's why we do our best to deliver the correct items every time and not make mistakes. In the rare event that we make a mistake, please reach out to us at hello@sodainty.co.
We show actual photos of the items in our website. However, if you're extremely unsatisfied with your purchase, we're here to assist you in finding your perfect fit. We offer exchanges within 5 days of receiving your order.
Here are a few important details to keep in mind regarding exchanges:
Exchange Eligibility: Purchased items must be unused and in the same condition as when you received them, including all original packaging. Buy 2 Get 1 FREE and Final Farewell items are not eligible for a refund*, but eligible for an exchange (only if the item is found to be defective).
Exchange Value: The value of the item at the time of exchange will be determined based on the price you paid.
Exchange Process: If you'd like to proceed with an exchange, please email us at hello@sodainty.co. Our team will guide you through the exchange process and assist you in finding a suitable replacement. Please note that custom-made, personalized items, as well as resized, engraved, or modified pieces, are not eligible for exchange.
Price Difference: In the case of exchanging for an item of higher value, you will need to cover the price difference. If you choose an item of lower value, the refund for the price difference will automatically be converted into store credit, which can be used for future purchases. For Buy 2 Get 1 FREE orders, the price difference will be calculated based on the set of items you ordered.
Shipping Fees: Please note that the customer is responsible for all shipping fees associated with the exchange process.
* All refunds will be converted into store credit, which can be used for future purchases.
We're here to make sure you have a seamless experience, and we'll be more than happy to assist you with any questions or concerns you may have. Don't hesitate to reach out to us at hello@sodainty.co, and we'll be ready to assist you promptly.